Refund policy

Exchange Policy – Shunyam

At Shunyam, we aim to deliver premium quality products. In case you face any issues, we offer an exchange-only policy. We do not accept returns or provide refunds.

1. Exchange Eligibility

• Exchanges are allowed only within 5 days of delivery.
• The product must be unused, unwashed, and in original condition with all tags intact.
• Items damaged due to misuse, improper handling, or wear will not be eligible.

2. Valid Reasons for Exchange

• Size issues
• Manufacturing defects
• Incorrect product received

3. Exchange Process

• To initiate an exchange, contact us within 5 days of receiving your order.
• Share your order details and product images for verification.
• Once approved, we will provide exchange instructions.

4. Courier Charges

• Customers are responsible for courier charges for sending the product back.
• Additional shipping charges may apply for dispatching the exchanged item.

5. Non-Exchangeable Items

• Products purchased during special sales or clearance.
• Customized or limited-edition items.

6. Important Note

• We reserve the right to reject exchanges if the product does not meet the above conditions.

For any assistance, feel free to contact our support team.

— Team Shunyam