Shipping policy
Shipping Policy – Shunyam
At Shunyam, we are committed to delivering your order safely and efficiently.
1. Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
- Estimated delivery time is 3–7 business days depending on your location.
- Delivery timelines may vary due to external factors such as courier delays or unforeseen circumstances.
3. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- Any additional charges for remote locations will be communicated if applicable.
4. Order Tracking
- Once your order is shipped, you will receive a tracking link or ID via SMS/Email/WhatsApp.
- Customers are responsible for tracking their shipments.
5. Delivery Issues
- In case of delays, lost shipments, or delivery issues, we will assist in coordinating with the courier partner.
- However, Shunyam is not liable for delays caused by third-party courier services.
6. Incorrect Address
- Please ensure that your shipping details are accurate.
- We are not responsible for delivery failures due to incorrect or incomplete address information.
7. Refused or Undelivered Orders
- If an order is refused or not accepted at delivery, it will not be eligible for refund.
- Re-shipping may require additional charges.
8. Damaged Package
- If you receive a visibly damaged package, please record a video while opening and contact us immediately.
- Claims without proper proof may not be accepted.
9. Contact
For any shipping-related queries, feel free to reach out to our support team.
— Team Shunyam